1. Introduction

At Samsung Solutions, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website, make purchases, or contact us for inquiries.

2. Information We Collect

We may collect the following types of personal information:

  • Personal Details: Name, phone number, email address, and delivery address.
  • Payment Information: M-Pesa details or bank transfer information (we do not store card details).
  • Order History: Details of past purchases and transaction records.
  • Device & Browsing Data: IP address, browser type, and cookies to improve your shopping experience.

3. How We Use Your Information

Your data is used for the following purposes:

  • Order Processing: To confirm, deliver, and track your purchases.
  • Customer Support: To respond to inquiries and provide assistance.
  • Marketing & Promotions: To send you offers, discounts, and product updates (only if you opt-in).
  • Security & Fraud Prevention: To protect against unauthorized transactions and fraud.

4. Data Protection & Security

We implement strict measures to safeguard your information, including:

  • Secure servers and encrypted transactions.
  • Limited access to personal data by authorized personnel only.
  • Regular updates and security monitoring to prevent data breaches.

5. Sharing of Information

We do not sell, rent, or trade your personal information. However, we may share it with:

  • Delivery partners to ensure smooth order fulfillment.
  • Payment providers to process transactions securely.
  • Legal authorities if required by law or for fraud prevention.

6. Cookies & Tracking Technologies

We use cookies to:

  • Enhance your browsing experience.
  • Store login preferences and cart details.
  • Analyze website traffic for improvements.
    You can disable cookies in your browser settings, but this may affect site functionality.

7. Your Rights & Choices

You have the right to:

  • Access & Update your personal details.
  • Opt-out of marketing messages at any time.
  • Request Data Deletion, subject to legal and business obligations.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and continued use of our services implies acceptance of the revised terms.